Privacy Policy

Casapinganz Crockery & Tableware Pte. Ltd. (“Casapinganz”, “we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the data you provide when you visit our website or place an order with us.

By using our website, you consent to the practices described in this policy. We encourage you to read it carefully. If you have any questions, please contact us.

We collect information in the following ways:

• Information you provide directly — your name, email address, delivery address, phone number, and payment details when you create an account or place an order.
• Order and transaction data — the products you purchase, order values, and communication history.
• Device and usage data — IP address, browser type, pages visited, and referring URLs, collected automatically via cookies and analytics tools.
• Marketing preferences — whether you have opted in to receive newsletters or promotional emails.

We use the information we collect to:

• Process, fulfil, and communicate updates about your orders.
• Respond to your enquiries and provide customer support.
• Send transactional emails (order confirmations, shipping notifications).
• Send marketing emails and promotions — only where you have given explicit consent, and with a clear option to unsubscribe at any time.
• Improve our website, products, and customer experience.
• Comply with our legal obligations under Singapore law.

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

• Payment processors (to securely handle transactions).
• Logistics and courier partners (to fulfil and deliver your orders).
• Email service providers (to send transactional and marketing communications).
• Analytics platforms (to understand website usage).

All third-party providers are contractually required to handle your data in accordance with applicable data protection laws. We may also disclose your information if required to do so by law or in response to a lawful government request.

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and understand how visitors use our site.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website, including the ability to add items to your cart.

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Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

• Request access to the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw consent for the use of your data for marketing at any time.
• Request that we delete your personal data, subject to legal requirements.

To exercise any of these rights, please email us at hello@casapingas.sg. We will respond within 30 days.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of five years for accounting and legal purposes. You may request deletion of your account and associated data at any time.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.