Privacy Policy

Casapinganz Crockery & Tableware Pte. Ltd. (“Casapinganz”, “we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the data you provide when you visit our website or place an order with us.

By using our website, you consent to the practices described in this policy. We encourage you to read it carefully. If you have any questions, please contact us.

We collect information in the following ways:

• Information you provide directly — your name, email address, phone number, and delivery address when you place an order or contact us.
• Order and transaction data — the products you purchase, order values, and communication history.

We use the information we collect to:

• Process, fulfil, and communicate updates about your orders.
• Respond to your enquiries and provide customer support.
• Send transactional emails (order confirmations, shipping notifications).
• Comply with our legal obligations under Singapore law.

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

• Shopify (to process checkout, payments, and orders).
• Vercel (to host our website).
• Google (emails you send to our Gmail address are processed by Google).
• Delivery and courier partners (to deliver your orders).

Each of these providers handles your data under its own terms of service and privacy policy. We may also disclose your information if required to do so by law or in response to a lawful government request.

Our website uses only the essential browser storage needed for it to work — such as remembering the items in your cart between visits. We do not use advertising or analytics cookies, and we do not track you across other websites.

When you proceed to checkout, you are taken to a secure checkout page operated by Shopify, which may use its own cookies to process your order. That checkout is governed by Shopify’s Privacy Policy.

Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

• Request access to the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw your consent to our use of your personal data.
• Request that we delete your personal data, subject to legal requirements.

To exercise any of these rights, please email us at casapinganz@gmail.com. We will respond within 30 days.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of five years for accounting and legal purposes. You may request deletion of your personal data at any time, subject to these requirements.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.